When we invest in technology, there is a promise of solving critical issues for doctors and their teams. Whether solving case acceptance problems or successful treatment solutions, technology promises to be a tremendous resource. I believe the disappointment amongst many is that they fail to realize technology’s role as a tool, not a solution.
Technology as a tool
Technology alone does not solve problems. We design it to address precise roles and directives. Some cases align perfectly, and technology can be a savior. In most circumstances, technology depends on the user to succeed. Finding the right tool for the right job is a critical step in this process. When you understand your strengths and key accelerators for change, matching the right technology into your office systems can increase productivity, efficiency, and growth.
Consider technology as a tool that can lead to results. Master that tool, and you can yield incredible results. Many technological tools leverage our human ability and perform significant tasks when used effectively and in the right circumstance. Augmented digital work is one example. The work still needs creative solutions, but the technology magnifies the effort from a doctor to direct treatment. The proper treatment with the right tool can improve outcomes, efficiency, and patient experience.
Understand the problem
Blind faith and autopilot are rarely effective in solving problems. We get into trouble when we expect technology to take over and solve our issues. Automation and digital tools magnify what we ask them to do. They can augment an effective workflow. Unfortunately, there are times when technology exaggerates the incorrect process. We must understand the problem we need to solve before unleashing technology and digital tools. Technology can magnify and accelerate the positive change we seek to make when we fully comprehend and integrate creative solutions.
“If you think technology will solve your problems, you don’t understand technology – and you don’t understand your problems.” — Laurie Anderson
