If you are reading this, you are heading in the right direction. Specifically, this means that you have chosen a platform for providing virtual consults – the new age of patient consultations.
Now here is the part that you need to think wisely about: who do you give this exciting new task to? A virtual treatment coordinator will make or break the process. With this in mind, here are some tips in identifying the right person for the ride.
Energy
Going virtual means your personality has to shine through a monitor, a screen, cables, and the world wide web. This treatment coordinator needs to be able to exude that same exciting energy in an office consult as well as on a web call. In other words, the patients have to feel the same nervous excitement that we love to feed off of in the video call.
Techy
Your treatment coordinator needs to be tech-savvy as most of the consult is done through digital platforms, online communication systems, and computer programs. This person needs to be able to navigate the patient and oneself through technical and digital difficulties. Therefore, being technologically proficient in communicating will be vital in keeping the patient motivated.
Knowledgeable
As there may not be a doctor present in the virtual consult, this treatment coordinator needs to be able to think like a clinician to show confidence. Therefore, an all-around knowledgeable treatment coordinator is the right fit for this. By assigning a qualified treatment coordinator, this avoids having back and forth questions with the doctor who may not be present or available at the time. Therefore, delaying the patient from starting.
“You can’t fit a square peg in a round hole.”
Finding the right fit is critical in a virtual world of so many opportunities for patients. By identifying a treatment coordinator who holds the same values and knowledge both in-office and virtually, these opportunities can come to life.
